1. RPA enables private and public organizations to automate mundane tasks. By adding predictions & training through Machine Learning and AI, these tasks and processes can be made more efficient on a daily basis.

2. Automation and bots lightens the burdens of human activities instead of finishing the job completely. They require human attention while making decisions or analysing certain situations based on data. Furthermore, bots are more secure because they are not going to be exposed outside the defined IT infrastructure parameter and so will not disclose the private data and changing the software management systems.

3. Before implementing RPA, evaluate the idea of process automation for the end results. Bring in a vendor or your contractors, do an ideation session with your staff about doing automation or sticking to manual work and assess what the return on value would be like.

4. Companies can evaluate the RPA solutions by asking all the vendors to automate the same process and then comparing and contrasting those softwares for the best results. For the public and private sectors that have digital labour with an automation first mindset, providing value is one of the major KPIs.

This episode is hosted by Umair Javed, Founder & CEO of Tkxel.