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The Business Truth

 - Episode 25

Silicon Valley’s AI Revolution: Hexaware’s Innovative Leadership

Arun 'Rak' Ramchandran, Global Head – GenAI & HTPS

Episode Summary: 

In this episode of the BetterTech podcast on innovative leadership, host Colin McCarthy interviews Arun ‘Rak’ Ramchandran, Global Head – GenAI & HTPS, Hexaware, about the company’s journey in adopting AI and GenAI technologies. Rak shares his 25 years of experience in Silicon Valley and discusses Hexaware’s strategy for integrating AI into their operations, enhancing HR, sales, marketing, and customer service. His innovative leadership provides examples of AI applications, such as improving customer service for an insurance client and streamlining job descriptions for a hospitality client. Rak also highlights Hexaware’s Future Leaders and Executives Program, which focuses on developing AI-native professionals. Additionally, he discusses emerging trends in AI, including innovative leadership, multimodal AI and embodied AI, and emphasizes the importance of responsible AI frameworks for ethical and secure implementation. This episode offers insights into the practical applications and future trends of AI in business.

Show Notes:

1. Arun ‘Rak’ Ramchandran discusses his 25 years in Silicon Valley and leading Hexaware’s transformation into an AI-first company, integrating AI across HR, sales, and customer service, marking a significant milestone in the Silicon Valley AI revolution.

2. Rak highlights Hexaware’s vision of internal innovation, client disruption, and strategic partnerships, with successful GenAI applications in customer service and job description streamlining, showcasing their innovation leadership.

3. Hexaware’s Future Leaders and Executives Program develops AI-native professionals, focusing on internal training to certify employees in GenAI, emphasizing the importance of innovation leadership.

4. Rak addresses data readiness and security challenges in GenAI, emphasizing the importance of organizational adoption and a community of interest within Hexaware, contributing to the Silicon Valley AI revolution.

5. Emerging AI trends like multimodal and embodied AI are discussed, stressing responsible AI frameworks for ethical implementation and AI’s potential benefits, aligning with Hexaware’s innovation leadership.

This episode is hosted by Colin McCarthy, Host, BetterTech

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